Visitors' Evaluations of ICTs Used in Cultural Heritage

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dc.contributor.authorOwen, Ruthen_US
dc.contributor.authorBuhalis, Dimitriosen_US
dc.contributor.authorPletinckx, Daniƫlen_US
dc.contributor.editorMark Mudge and Nick Ryan and Roberto Scopignoen_US
dc.date.accessioned2014-01-31T14:47:51Z
dc.date.available2014-01-31T14:47:51Z
dc.date.issued2005en_US
dc.description.abstractTechnology that serves to enhance the visitors experience is gradually becoming more commonplace at Cultural Heritage (CH) sites. However ICT is not usually the CH professional s area of expertise and they have to make choices from a bewildering array of technology, often without fully understanding their visitors ICT needs. This research aims to alleviate the situation by gathering visitors evaluations of technologies that are frequently used at CH sites along with advanced applications, to identify which technologies visitors use and what they need. The research took place in five CH attractions in the UK and incorporates the results of one hundred and sixty four interviews with visitors. Both CH professionals and technology developers can use this research to gain insights into the use of ICT applications at sites and to identify emerging needs in the marketplace. The findings of this research indicate that ICTs in use at the CH sites involved were underutilised. Despite this, respondents strongly supported the advanced applications which included: Augmented Reality; an Interactive Museum Installation; a Mobile Media Guide and an Avatar Application. This is because they could see how they would benefit. This paper concludes that the use of ICT was supported by visitors to some degree. However in order to encourage use, the benefits must be clearly communicated to visitors.en_US
dc.description.seriesinformationThe 6th International Symposium on Virtual Reality, Archaeology and Cultural Heritage VASTen_US
dc.identifier.isbn3-905673-28-2en_US
dc.identifier.issn1811-864Xen_US
dc.identifier.urihttps://doi.org/10.2312/VAST/VAST05/129-136en_US
dc.publisherThe Eurographics Associationen_US
dc.titleVisitors' Evaluations of ICTs Used in Cultural Heritageen_US
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VAST05: The 6th International Symposium on Virtual Reality, Archaeology and Intelligent Cultural Heritage