Interactive Visualisation of Automotive Warranty Data Using Novel Extensions of Chord Diagrams
| dc.contributor.author | Nicholas, Michael | en_US |
| dc.contributor.author | Archambault, Daniel | en_US |
| dc.contributor.author | Laramee, Robert S | en_US |
| dc.contributor.editor | N. Elmqvist and M. Hlawitschka and J. Kennedy | en_US |
| dc.date.accessioned | 2014-12-16T07:21:09Z | |
| dc.date.available | 2014-12-16T07:21:09Z | |
| dc.date.issued | 2014 | en_US |
| dc.description.abstract | Descriptive and predictive analytics enable the automotive industry to be pro-active in its management of warrantyrepairs and the substantial unknown costs associated with future claims. Understanding what makes theircustomers most dissatisfied can assist manufacturers to take pro-active steps towards restoring satisfaction andincreasing the likelihood of customers making future purchases. Presented in this short work-in-progress paperare two techniques which enable the interactive visualisation of high-dimensional relationships within categoricaldata. Our Multi-Chord Diagram and Multi-Chord Glyph Diagram extend traditional Chord Diagrams, overcomingthe limitation of only depicting relationships between category pairs. We present these techniques in an application,addressing a real-world problem of visualising data relating to customer satisfaction following variouscombinations of automotive warranty repair. Although presented as a novel application for visualising customersatisfaction, we feel that the techniques described could also be applied to other scenarios involving the visualisationof variable high-dimensional relationships within categorical data. | en_US |
| dc.description.seriesinformation | EuroVis - Short Papers | en_US |
| dc.identifier.isbn | 978-3-905674-69-9 | en_US |
| dc.identifier.uri | https://doi.org/10.2312/eurovisshort.20141167 | en_US |
| dc.publisher | The Eurographics Association | en_US |
| dc.title | Interactive Visualisation of Automotive Warranty Data Using Novel Extensions of Chord Diagrams | en_US |
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