Usability Testing of Services offered Through the Internet - Results of a Preliminary Study for Internet Banking

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dc.contributor.authorGonçalves, Miguelen_US
dc.contributor.authorPatrício, Liaen_US
dc.contributor.authorCunha, João Falcão een_US
dc.contributor.editorCarriço, Luís and Correia, Nuno and Antunes, Pedro and Jorge, Joaquimen_US
dc.date.accessioned2021-11-02T12:28:52Z
dc.date.available2021-11-02T12:28:52Z
dc.date.issued2021
dc.description.abstractThe commercial purposes of the Internet have been increasing due to the delivery of services to customers by severa! organizations. Therefore, special attention should be paid to ease of use, attractiveness and minimal training needs of the systems. This paper addresses the problem of usability testing for Internet based service channels. It also describes apreliminary experiment that was carried out with students at FEUP - Faculdade de Engenharia da Universidade do Porto. This experiment and the lessons that were learnt will be the basis for proposing a more complete usability test for a prototype of a new Internet Banking System with real customers - users and non-users - of a Portuguese Bank. The experimental work has highlighted severa! key issues for conducting usability tests as well as some problems regarding the tested system.en_US
dc.description.sectionheadersPosters
dc.description.seriesinformationInteracção 2004 - 1ª Conferência Nacional em Interacção Pessoa-Máquina
dc.identifier.doi10.2312/pt.20041523
dc.identifier.isbn978-3-03868-166-3
dc.identifier.pages253-255
dc.identifier.urihttps://doi.org/10.2312/pt.20041523
dc.identifier.urihttps://diglib.eg.org:443/handle/10.2312/pt20041523
dc.publisherThe Eurographics Associationen_US
dc.subjectUsability testing
dc.subjectWeb interaction
dc.titleUsability Testing of Services offered Through the Internet - Results of a Preliminary Study for Internet Bankingen_US
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