Investigating Crowdsourced Help Facilities for Enhancing User Guidance

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dc.contributor.authorBabu, Sooraj K.en_US
dc.contributor.authorBrandner, Tobiasen_US
dc.contributor.authorTruman, Samuelen_US
dc.contributor.authorMammen, Sebastian vonen_US
dc.contributor.editorPelechano, Nuriaen_US
dc.contributor.editorLiarokapis, Fotisen_US
dc.contributor.editorRohmer, Damienen_US
dc.contributor.editorAsadipour, Alien_US
dc.date.accessioned2023-10-02T08:17:22Z
dc.date.available2023-10-02T08:17:22Z
dc.date.issued2023
dc.description.abstractWe present two help facilities aimed at addressing the challenges faced by users new to a software. Software documentation should ideally familiarise with the overall functionality, navigate through the concrete workflows, and opportunities for customisation. Large degrees of freedom in the use and vast basic scopes, however, often make it infeasible to convey this information upfront. Rather, it needs to be broken into helpful bits and pieces which are delivered at appropriate times. In order to address this challenge, we have designed two concrete help facilities, i.e. tooltips and tips-of-the-day, to feature crowdsourced information. In this paper, we present the results of a formative study to implement early proofs-of-concept for the open-source game authoring platform Godot. To support further research, we have made the code base publicly available on GitHub.en_US
dc.description.sectionheadersApplication in Helping and Improving User Experience
dc.description.seriesinformationInternational Conference on Interactive Media, Smart Systems and Emerging Technologies (IMET)
dc.identifier.doi10.2312/imet.20231252
dc.identifier.isbn978-3-03868-233-2
dc.identifier.pages27-30
dc.identifier.pages4 pages
dc.identifier.urihttps://doi.org/10.2312/imet.20231252
dc.identifier.urihttps://diglib.eg.org:443/handle/10.2312/imet20231252
dc.publisherThe Eurographics Associationen_US
dc.rightsAttribution 4.0 International License
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectCCS Concepts: Human-centered computing -> User studies; User centered design
dc.subjectHuman centered computing
dc.subjectUser studies
dc.subjectUser centered design
dc.titleInvestigating Crowdsourced Help Facilities for Enhancing User Guidanceen_US
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IMET 2023: International Conference on Interactive Media, Smart Systems and Emerging Technologies